Global supply chains in particular have a lot to gain from AI’s impact. Nicole explains how AI innovation can connect the different parts of the value chain in the supply chain.
- AI creates efficiencies. Businesses are under constant cost pressure to save time and use resources optimally. AI can streamline operations, increasing productivity and optimising resources without compromising supply chain quality.
- Sustainability is another critical requirement of global supply chains. AI can help businesses responsibly manage natural resources and adopt eco-friendly practices.
- The current labour shortage means businesses need to do more with less. AI can support them to onboard and upskill their labour to fill gaps efficiently.
For AI to work effectively in any organisation, there needs to be practical use cases and real business value. “It’s not only cool to use this technology, it has to make sense for your business. You have to have a real business impact and be able to amortise investment within reasonable time” says Nicole.
Specific to global supply chains, Nicole discusses the AI use cases for warehouse and logistics managers. Warehouse managers are concerned with reducing transit and fulfilment times and gaining overall operational efficiency. While logistics managers are trying to improve on time delivery, optimise fleet management and understand traffic conditions. AI can help with all these tasks and more.
Nicole believes one of the most exciting developments in the AI space is generative AI – tools like Chat GPT and others that can help create content, including text, imagery, audio and synthetic data. It enables people to interact with AI in a very organic way. “You can just type in natural language and get an answer and it feels like a conversation, and that’s empowering” says Nicole. Generative AI allows more people to build applications and create the tools they need to work more effectively. “You don’t need to be a coder.”
Nicole sums it up by saying “AI is here to stay. It's like electricity, it's like the fire. You have to get used to it. It'll change every single organisation.”