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Complaints handling

Complaints Handling and Dispute Resolution Procedures 

Goodman Japan is committed to ensuring that complaints and requests from customers are responded to appropriately and promptly. For this reason, we have established a procedure for Alternative Dispute Resolution (ADR) as stipulated in Article 37.7 of the Financial Instruments and Exchange Act. 

For complaints 

Please call our Investment Division at 03-6910-3304 
(Hours: Weekdays: 9:00~18:00/excluding public holidays) 

Complaints Handling and Dispute Resolution related to Type II Financial Instruments Business 

We will resolve all complaints and disputes related to our Type II Financial Instruments Business from customers according to complaint handling procedures by the Financial Instruments Mediation Assistance Center (FINMAC). 

Contact information 

Financial Instruments Mediation Assistance Center(FINMAC) 
Toll-free dial:0120-64-5005(Hours:Weekdays from 9:00 to 17:00/excluding public holidays)